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Videos Privacy Policy
Trex Privacy Policy
Last Updated: March 27, 2025
Trex Company, Inc. (Trex) respects your privacy and strives to help you protect the information you share with us. This Privacy Policy describes Trexs policies and practices regarding its collection and use of your personal information and provides information regarding your privacy rights. This Privacy Policy is intended to cover our activities in the United States and in Canada, including our websites (Trex.com, Decks.com, and NexTrex.com).
Personal Information We Collect
Trex collects the information you provide to us in order to respond to your questions regarding our products or to perform services you request. We may also collect your personal information for operational, legal, or compliance purposes.
The types of information we collect vary depending on the nature of our interaction with you. In most cases, we collect your personal information directly from you. You may sign up for a mailing list, for example, or submit payment information for a product. We also collect certain types of customer information automatically, such as your IP address when you visit one of our websites. Finally, we may get information about you from third parties, such as an updated mailing address from a shipping vendor or your business contact information if your employer is a supplier or customer of Trex.
Trex collects the following categories of personal information:
Source of Data
Category of Data
Business or Commercial Purpose of Processing
Source of Data
Category of Data
Business or Commercial Purpose of Processing
Note that collection and processing of personal information in the employment context is covered by privacy law and regulations in California (and in countries outside the US) but not in other states. We do not collect biometric information.
Retaining Your Personal Information
We retain personal information only as long as necessary for the purposes provided in this notice or to meet other legal, regulatory, tax, or accounting requirements. When establishing retention periods, we consider factors such as the sensitivity of the information, existence of automatic controls to delete the data, and legal, contractual, or similar obligations to retain your information. Because these factors can vary based on the information collected and your interaction with us, actual retention periods can vary significantly.
We may keep an anonymized form of your personal data, which will no longer refer to you or have personally identifying information, without time limits, to the extent that we have a legitimate and lawful purpose in doing so.
If there is personal information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.
Sharing and Selling Your Personal Information
Trex does not sell your personal information for monetary consideration. However, our use of cookies and other tracking technologies, as well as the collection of personal information on our sites and applications by third parties, may be considered sharing under California law and targeted advertising in other states. The following table represents the categories of personal information we have shared or made available in the last twelve months, the categories of recipients of that data, and the business purpose sharing of information.
Category of Third-Party Recipients
Business Purpose for Sharing
Category of Data
Category of Data
Category of Third-Party Recipients
Business Purpose for Sharing
Disclosing Your Personal Information
Trex does not sell your personal information to any third party. However, we do disclose your personal information to certain vendors and third parties for our business and operational purposes. These vendors maintain our service accounts, provide customer service, provide advertisements and contextual customization of advertisements, process or fulfill orders and transactions, process payments, provide marketing services, provide HR administration services, provide IT services, and provide accounting, analytic, insurance, or legal services.
The table below lists the categories of personal information that Trex has disclosed to third parties for a business purpose in the preceding 12 months:
Category of Third-Party Recipients
Business Purpose for Sharing
Category of Data
Category of Third-Party Recipients
Business Purpose for Sharing
Category of Data
Your Privacy Rights
Trex strives to honor your privacy rights, based on your state or country of residence and strives to answer your questions regarding how we may process your information. Based on your state or country of residence, your rights may include the following:
If we decline your request, partially or fully, you may appeal the decision to our senior management. Simply follow the same process for submitting a request and include Appeal in the title or other part of the request. If that Appeal is denied, you may be able to contact your Attorney Generals office, depending on the state in which you reside, to submit a complaint.
Trex does not use or disclose sensitive personal information for any purposes that would require a user to exercise a right to limit according to California law.
Children's Privacy
We do not knowingly collect any information from children under the age of 18. If we learn that a child under the age of 18 has provided us with personal information, we will delete it in accordance with applicable law. If you are a parent or guardian and believe we have inadvertently collected information from your child in a manner not permitted by law, please contact us via email at privacy@trex.com or toll free at 866-681-4858.
Privacy Policy Updates
We may update this Policy from time to time. If we make changes to this Policy, we will post an updated version with a revised Last Updated date at the top.
How to Contact Us
Trex Company, Inc. is the company responsible for your information under this Privacy Policy. If you have any questions about this Policy, or about Trexs data privacy practices, please contact our privacy program via email at privacy@trex.com or toll free at 866-681-4858. Trex may also be contacted via mail at 2500 Trex Way, Winchester, Virginia 22601. Please address your mail to Trex Privacy Program."
